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Loyalty and Retention: an online shopper
Industry Smarts

September 14, 2022

Loyalty and Retention

Loyalty and retention have never been more essential for maintaining consistent revenue streams. In so many critical industries – whether entertainment or retail, dating or dining, beauty or fitness – service subscribers have a breathtaking range of competing (and compelling) options to choose from.

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What we do: black woman wearing sunglasses
Industry Smarts

August 2, 2022

What We Do

‘So what do you do?’. The question we all get asked and probably usually answer by describing what we don’t do… Like ‘no, not advertising’.

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Industry Smarts

September 24, 2021

Cat Behaviours at the Bowl: Cat Eats the Food

Owners judge a foods success not just on whether the cat eats it but whether they visibly enjoy it. When the cat likes and consistently eats the food most people breathe a giant sigh of relief. If a brand can establish itself (both mentally and emotionally) as the go-to brand early there is a strong likelihood they will still stay in-brand.

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