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Customer Journey

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Customer journey. Decision journey. Shopper journey. Buyer’s journey. Whatever you want to call it, it should leave you feeling like you know much more about people and where your brand can fit into their lives. Whether you are literally mapping the journey, or looking to dig deeper into certain experiences and touchpoints – we’ll create something that won’t just sit around collecting dust on a virtual shelf.

Unlocking Opportunities

Brands that truly acknowledge, empathize with, and champion the experiences that people want to have as they move through life are the ones that people make space for. Those are the ones they love. The ones that fit so seamlessly into their lives, that people can’t imagine a world without them.

This doesn’t happen by just moving the needle along the path to purchase. After all, people don’t just fall out of the sky one day and start buying your brands. There is context, nuance, and the messy reality of humanity to consider. Brands that get it possess a deep understanding of where people have been, where they’re headed, and what the journey should feel like along the way.

We help you experience, and really contextualize, decisions people are making and how they feel as they move through something – a task, an experience, a milestone, or a phase of life – as you look for opportunities for your brands to become the ones that people return to time and time again.

At A Glance

  • Customer Journey Mapping
  • Path to Purchase
  • Shopper Journeys
  • Experience Mapping
  • Decision Journeys
  • Journey Maps

Types of Questions We Answer

  1. What are people thinking, feeling and doing as they make decisions?
  2. What are the moments that matter most for my brand?
  3. How do we get people to choose our brands over the competition?
  4. How do our different segments experience the category? Are their needs different?
Case Studies

Keep Reading

Igniting Empathy: Personas and Experience Maps

Illuminate key segments and their shopping journeys for a predominant food and drug company to inform communications, design, innovation, and strategy.

Stretching from Snack Brands Into Something More

Exploring how iconic snack brands could credibly stretch into new aisles while staying true to what people love most about them.

Mapping how professionals make complex decisions

Illuminating how building professionals make key decisions throughout their project lifecycle to help our client find new ways to engage with them.

View All

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The Sound believes in sharing knowledge. If you’d like to stay up to date with our reports on people, culture and brands and be able to watch our documentaries (and even be invited to an event or two) then simply subscribe below. 

Subscribe

Stay Up To Date

The Sound believes in sharing knowledge. If you’d like to stay up to date with our reports on people, culture and brands and be able to watch our documentaries (and even be invited to an event or two) then simply subscribe below.

Subscribe
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